Complaints & Dispute Resolution

Internal Dispute Resolution

If you're unhappy with any aspect of our service, please contact Andre Antiqueira directly at andre@betterdealhomeloans.com or 0423 459 029. We aim to acknowledge your complaint promptly and resolve it within 30 days.

What to Include

Please include your name, contact details, a summary of your concern, and any relevant documents or correspondence so we can investigate thoroughly.

External Dispute Resolution

If we're unable to resolve your complaint to your satisfaction, you may refer the matter to the Australian Financial Complaints Authority (AFCA), an independent, external dispute resolution scheme.

Australian Financial Complaints Authority (AFCA)

Phone: 1800 931 678

Website: afca.org.au

Timing

We aim to resolve complaints within 30 days of receiving them.